Support
App: Dasihagi
Contact: support@dasihagi.com
Contact Us
Please send issues, feedback, and feature suggestions about the app to support@dasihagi.com. Including your device, app version, the time the issue occurred, and any error code shown on screen helps us identify the problem. Do not send passwords or verification codes.
How do I cancel or change my subscription?
Please manage it in the store you paid through. For Apple purchases, use App Store subscription management; for Google Play purchases, use Google Play subscription management. Deleting the app or deleting your Dasihagi account does not cancel your subscription.
What if the plan I paid for does not appear?
Check the store account used for the purchase and your Dasihagi account, then tap Refresh subscription in the app under Settings → Account → Subscription. On iPhone, Restore purchases is also available on the same screen. If the problem continues, let us know the store you paid through, the time it occurred, and the app error code.
Where can I see my usage limits or credits?
You can see your current plan in the app under Settings → Account, and your 5-hour and weekly limits and reroll status under Settings → Profile. If the status shown differs from your actual usage, send the on-screen error code and the time it occurred to the support email.
How do I delete my account?
You can do this in the app under Settings → Account → Delete account. If you cannot use the app, follow the email request procedure on the Account Deletion page. If you have a subscription, cancel it separately in the store you paid through.